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| Table Linen Rental | ||||||
Frequently Asked Questions
How It Works
How do I place an order? What is your payment policy? Do I have to wash the tablecloths after we use them? Is there a minimum order? What is your cancellation policy? Do I have to pay for linen I don't use? What is your refund policy? Am I responsible for lost or damaged linens? How long before my event should I order my linen rental? Shipping/Delivery When do rental linens need to be returned? When will my order ship?
Order Status
Can I check my order status Additional Services Do you sell your linens? Do you have e-mail promotions? Still have questions? How It WorksHow do I place an order?You may call 800-488-5884 (toll free) to place your orders by phone M-F 9AM-6PM ET, order on-line using our secure online ordering system, or print out a manual order form and fax it to 866-827-7747. What is your payment policy? Payment is by credit card only. We accept all kinds of major credit cards (VISA, MasterCard, Discover, and American Express). Do I have to wash the tablecloths after we use them? No. The rental price includes laundering and pressing. Just shake them out and fold the unlaundered cloths carefully to fit into the original box or a box of comparable size. Is there a minimum order? Yes. There is a minimum order for rented linens of $50.00. What is your cancellation policy? Rental orders may be cancelled up to 2 days prior to the scheduled ship date and must have prior approval from Bright Settings™ Table Linen Rental. Do I have to pay for linen I don't use? You are responsible for payments on all processed orders in full. What is your refund policy? No refund on rental linens once order has been processed. Am I responsible for lost or damaged linens? You are responsible for returning the linens in the same condition that you received them, except for normal soiling. Normal soiling is food, beverages, and other consumable stains. It does not include wax, ink, paint, holes, and/or other unusual damage. Linens are expected to be free of loose items before returning. Upon receipt of the linens, it is your responsibility to inspect them and inform us of any damages prior to the event. Linens that are returned damaged are assumed to have been damage-free unless otherwise noted. In addition, if any returned linens are damaged or missing, you will be charged for their replacement cost. How long before my event should I order my linen rental? Linen rentals can be placed in advance, up to 2 months, to ensure the items you need will be available when you need them. In most cases, we are able to furnish items up to 3 days prior to the event. However, with last minute planning you can run the risk of some items not being available. In the event that occurs, a substitution will be recommended. We always advise to plan ahead when possible. Shipping/DeliveryWhen do rental linens need to be returned?Rental linen period is seven days. That means that you must use the return label(s) on or before the seventh day you are in receipt of your rental to avoid an additional week's rental fee. See our Rental Policy and Procedures for more information. When will my order ship? Your order will ship to be received by your required date utiliizing the ship method you selected when you placed your order. Order StatusCan I check my order statusYes, you can go to Check Order Status and enter your order number and bill to postal code to check on the status. Additional ServicesDo you sell your linens?Yes. Visit our sister site Bright Settings™ Table Linen. We sell Square and Rectangular Tablecloths, Round Tablecloths, Oval Tablecloths, Napkins, Placemats, Table Skirts, and more. Do you have e-mail promotions? Yes, we do. Our e-mail promotions, Bright Ideas, offers our subscribers exclusive offers and special previews from Bright Settings™ Table Linens, Bright Settings™ Furniture, Bright Settings™ Table Linen Rental, and Bright Settings™ Screen Printing. Subscribe. Still have questions? |
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